highly believe that technical support is the corner stone of customer satisfaction. The Professional Services consultant & support engineers at Caps Lock Egypt are most valuable technical support resources combining computing and financial management expertise with an in-depth knowledge of client business industry. To provide client with professional support, Caps Lock Egypt has developed a technical support plans just to respond to the issues within the specified time limit, we offer a range of annual maintenance support options, which include guaranteed response times and prompt site visit.
Caps Lock Egypt provide four levels of SLA (Bronze , Silver, Golden, Platinum) starting from Bronze Maintenance level which is the most economical level up to Platinum Maintenance level of technical support that help clients protect their ERP investment. These levels of support include response time , technical support (via email, phone or site visit) , Helping in Install the new update for the software version if exist, Helps in fixing end user mistakes, Training and Configuration, provide Consultation and Technical Services with other features and benefits of SLA.