Establish a 360-degree view of customer interactions, sales opportunities and buying patterns to help your sales force cultivate more profitable relationships.

• - Lead and opportunity management.
• - Product catalog and sales literature management.
• - Account and contact management.
• - Task, activity and calendar management.
• - Sales quotas and sales territory management.
• - Sales reports including pipeline reports, activity reports.
• - Outlook Client integration.

Plan, implement and measure more-effective marketing campaigns by analyzing buyer trends, behaviors and offers that allow your marketing teams to track real time results and optimize Return-on-Investment (ROI).

Deliver high-value Customer Service with integrated interaction and knowledge management enabling your service professionals to share answers and insight with customers with ease. Microsoft Dynamics CRM gives you the power to choose how you want to manage your customer relationships. Compare the benefits of on-demand or on-premise solutions and pick the structure that fits your workflow. The best part is, there’s no wrong answer. The onsite and online solutions can be fully integrated at any time for maximum flexibility.

• - Case management and service request management.
• - Contract management.
• - Knowledge base management.
• - Queuing.
• - Customer Service reports.
• - Outlook Client integration.